Terms & Conditions

THESE TERMS

1.1 What these terms cover:
These are the Terms and Conditions that govern your purchase of Dimensions by Indesign products. They apply to the exclusion of any other terms (including any discussed with you via email, telephone, at our workshop or in person, or which you seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing). These terms shall govern and be incorporated into every provision of products by us to you.

1.2 Why you should read them:
Please read these terms carefully before you confirm using our services. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you have any questions about these terms, please contact us to discuss.

WHO WE ARE

2.1 Who we are:
We are Dimensions, a company based in Delhi. Our experience centre cum showroom is at Khasra No. 432-434, 3rd Floor, MG Road, Sultanpur, Delhi - 110030.

2.2 How to contact us:
You can contact us by telephoning +91-8448344480 or by writing to us at contact@dimensionsfurniture.in.

2.3 How we may contact you:
If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your initial correspondence.

2.4 "Writing" includes emails:
When we use the words "writing" or "written" in these Terms and Conditions, this includes emails.

OUR CONTRACT WITH YOU

3.1 Bespoke Products:
Bespoke Products are those products which are produced to your specifications. To place an order for Bespoke Products, you will need to email us at contact@dimensionsfurniture.in.. We like to make our bespoke service as personal as possible and are always keen to chat with you, whether that be in person (at our showroom, the site of the commission, or a place convenient to you), or via the phone. This allows us to design for you. Meetings will be scheduled following initial digital platform (email, WhatsApp message, or SMS) correspondence at a time suitable for you. Waiting lists may apply depending on workload. Once you have agreed to undertake a project with us, we will confirm acceptance of a project by sending a deposit invoice to you for 50% of the total cost of the work. Once this invoice has been paid by you and we confirm that payment has been received, a contract will come into existence on the terms of this agreement and to the exclusion of any prior correspondence or meeting between us to discuss the bespoke products.

BESPOKE COMMISSIONS

4.1 Make sure your measurements are accurate:
If we are making a Bespoke Product to measurements, sketches, and/or designs you have given to us and/or using materials or swatches identified by you, then it is your responsibility to ensure that these are correct. You can find information and tips on how to measure by contacting us.

4.2 Liability for errors:
If you wish to have Bespoke Products provided to you, then you accept that we have no liability for errors or defaults in Bespoke Products which are caused by the provision to us of erroneous specifications.

4.3 Intellectual Property Rights:
The design of all of our products is unique to us. If you supply to us any sketches, designs, or drawings, or other contributions to Bespoke Products (Contribution), you grant us an exclusive, perpetual, irrevocable, royalty-free license to any intellectual property rights that may subsist in the Contribution. As the Contribution will be incorporated into one of our products, we need to know that any Contribution is original and will not infringe the rights of any third party. To protect us from any losses, damages, costs, and expenses that we may suffer or incur, you agree to indemnify us if any Contribution infringes the intellectual property rights or other proprietary rights of any person. Please don't copy or steal other people's designs when providing us with your "requirement," as we will be unable to lawfully make it, and you will bear the responsibility for any consequences suffered by us.

4.4 Bespoke Products:
We will make any Bespoke Products to your specifications and really hope our Bespoke Products meet your expectations. However, we shall not be liable to you in respect of any actual or alleged defect in or dissatisfaction with any Bespoke Product that arises directly or indirectly from your choice of any specification, design, material, fabric, or any other requirement.

YOUR RIGHTS TO MAKE CHANGES

Once we have accepted your order for a Bespoke Product, you will no longer be able to make any changes to it. However, if you have made a mistake in your order for a Bespoke Product, and provided we have not commenced production of the product, we will try our best to accommodate any reasonable changes at our sole discretion. If it is possible, we will let you know about any changes to the price of the Bespoke Product, the timing of supply, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change (for example, if production has already commenced) or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 7 - Your rights to end the contract).

OUR RIGHTS TO MAKE CHANGES

Minor changes to the products. We may change any product to implement minor technical adjustments or as a result of the unavailability of raw materials. We will try to minimize the impact of these changes. These changes will not affect your use of the product. These unavoidable changes do not give you any right to cancel any contract or reject any product.

DELIVERY

7.1 Delivery Date:
For Bespoke Products, we will notify you of the estimated delivery date when we start making or customizing the product in our manufacturing unit. The estimated completion date for the product will be notified to you during the order process. Given the bespoke nature of the products, you have agreed that any such date shall be an estimate and time shall not be of the essence to this agreement. If you need a Bespoke Product by a particular date, then you must notify us, and we and you must agree on it as a specific exception.

7.2 We are not responsible for delays outside our control:
If our supply of any products is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. As Bespoke Products are made to your order, we cannot agree to issue any refund.

7.3 When you own goods:
You own a product once we have received payment in full.

7.4 Reasons we may suspend the supply of products to you:
We may have to suspend the supply of a product to:

7.4.1 We may also suspend supply of the products if you do not pay

IF THERE IS A PROBLEM WITH THE PRODUCT

8.1 Our Guarantee:
We take pride in all our goods being made to high standards. We are confident that our products will stand the test of time and offer a two-year guarantee against breakdown through normal use, defective workmanship, and materials. This means that if your item develops a fault during the guarantee period, we'll arrange for it to be repaired free of charge, including material and labour. Our guarantee will not apply to Products that are not used in the correct conditions or locations, or if the applicable care guidelines have not been followed.

8.2 Exclusions:
We are not liable to cover accidental damage - for example, if your item has been dropped or dragged. You may find that this type of damage is covered by your household contents insurance policy.

8.3 Usage and Care:
Our furniture is specified for indoor use only unless explicitly communicated to you by Dimensions by Indesign and should be used in ambient conditions and not subjected to damp or overly dry atmospheres. It is important that Dimensions by Indesign products are stored or used in dry environments (if kept in storage, climate-controlled storage is essential) to ensure the longevity of the products. Failure to comply with care instructions may result in warping, staining, and surface damage that Dimensions by Indesign cannot be held responsible for. Dimensions by Indesign also accepts no responsibility for variations in pattern, color, texture, or dimensions inherent in those materials or for any subsequent deformation, splitting, crazing, discoloration, or other defects caused by extremes of temperature, humidity, dampness, or light.

8.4 Natural Changes:
Please also be aware that as wood is a raw material, the color will mature over time. This is part of the natural beauty of the wood and will not be considered a defect.